Every company or organization is faced by an intense difficult time when a difficult or important decision must be made.
This crises vary depending on the situation .It could be natural disaster, technological, workplace violence, organizational misdeeds among others.
When crisis hits your organization, it is important to get your most effective team members assigned to manage the situation.
Crisis management is a process designed to prevent or lessen the damage a crisis can inflict on an organization and its stakeholders in order to respond effectively to the threat.
Crisis management helps the managers devise strategies to come out of uncertain conditions and also decide on the future course of action.
It also helps the managers feel the early signs of a crisis, warn the employees against the aftermath and take necessary precaution for the same.
Many organizations and its stakeholders have been protected from threats and /or reduced the impact felt by threats by practicing crisis management.
Crisis management is not just one thing; it is divided into three phases’ .Pre-crisis, Crisis response and Post crisis.
The pre-crisis is concerned with prevention and preparation of any threat that would hit an organization.
The crisis phase is when management must actually respond to a crisis and the post crisis phase looks for the next crisis and fulfills commitments made during the crisis phase including follow ups.
When an organization is faced with these crises it is important to use the crisis management team to settle the threat before things get out of hand.
The following steps will help you manage a crisis in case it occurs to your company or organization.
- Anticipate
- Create a plan and test it
- Identify your crisis communication team
- Establish notification and monitoring system
- The death of superior injunction-take legal action
- Post crisis analysis